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5. Leverage Yourself as an Expert Trough Using Social Media
If you want to know how you can profile yourself as a thought leader and which social networks to use for the right target groups, then continue to read this last infographic by Zintro.
I hope this list of top 5 Social CRM infographics has given you the inspiration to revisit your CRM strategies and make "social" part of it. Have I missed your favorite Social CRM infographic that should be included?
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Posted By:Dmitri @ Relenta
Website Url: http://www.relenta.com
What an awesome compilation! Thanks Ferry. My theory is that what social CRM boils down to is conversations. Whether you call them status updates, posts, direct messages, you name it, they come in three flavors: Call them tweets or status updates or direct messages, social networks are all about good old conversations, which come in three distinct flavors: 1. Between you and your customers about whatever 2. Between your customers (and the world at large) about you 3. Between your staff about your customers In practical terms, this means that relevant social network conversations have to be synced into your CRM, and associated with appropriate customers. Here's a blog post I wrote about this not long ago: http://blog.relenta.com/social-crm-in-practical-terms
Posted By:Ferry Wolswinkel
Website Url: customercontactapps.com
Thanks for your kind words and your thoughts on social CRM Dmitri!
This is very rich, the best/insightful business blog i have come across lately. keep this up team. Warm regards. Ade.
Posted By:David Moore
Website Url: www.testimonialmonkey.com
I think Dmitri's hit the nail on the head, your crm system should be helping you to capture as much of your customer conversations as possible. We also wanted a crm system that would allow us to send customer emails according to what stage they were at in the buying cycle which is something that Relenta appears to offers and we're looking forward to getting this set up in the coming weeks (thanks Dmitri!). David
Website Url: http://www.crmstrategy.com.au
I really enjoyed this because so much CRM content online is kind of dry and boring - nice to see the subject made a bit more fun!
Posted By:Marianna Mills
I have some questions on CRM. The fact that we used a lot of CRM system, some of them come to our, now use http://www.teamwox.com and now he is helping us to work together. But there is no project management module. The problem is that it is very difficult to switch from one system to another as needed. How to transition easily? thank you
Website Url: http://www.avidian.com
Great info above. I think there is a major discussion on CRM that haven't been addressed by the above infographics: how to get your team to really use the CRM? CRM needs to work the way people work and you can't force them to change their habit. People are doing 50 to 60% of their customer touching activities in Outlook so the most effective CRM needs to work with Outlook. Check out Prophet CRM which is built entirely inside of Outlook.