20
Jul - 2012
5 Pitfalls to the definitive Customer Management Software Selection
Posted By: Ronald Segerstrom
The choice seems almost infinite as you click on your search engine, similar to dropping a coin into the giant slot machine in Vegas. For most unsuspecting buyer the odds at hitting the triple star solution are about as small as that of the Vegas casino floor...
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27
Jun - 2012
The E-commerce Answer to the Traditional In-Store Employee
Posted By: Pascal van Opzeeland
When comparing on and offline retailers the main difference is the role human interactions play in the sales process both from a buyers and sellers perspective The employee in the retail store is to assist the customer in their decision making process, represent the company and to answer any questions. In an online transaction no sales person is available, and the website’s design and content must fulfill all of the decision making functions. Naturally the key in both scenarios is to support...
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12
Jun - 2012
5 Faces of Cloud Applications
Posted By: Ronald Segerstrom
New customers and their new demands are fueling the growth of cloud computing, forcing the providers to stop and listen. Cloud computing has evolved to the point of being furnished just like our natural gas or electricity. Applications that are delivered to companies which desire to outsource a wider range of their capabilities and capture the economic benefits. The 'savvy providers' will be the real winners as covered in the Bain Company Five Faces of the Cloud.
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05
Jun - 2012
The 3 Most Important Trade-Offs Faced When Selecting a Customer Service Application
Posted By: Ferry Wolswinkel
In this blog I describe the 3 most important trade-offs you face when you are deciding on a customer service software selection. This too is usually the case for other types of enterprise software.
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22
May - 2012
How Technology Helps You to be Great at Customer Service
Posted By: Ferry Wolswinkel
Over the last couple of years, customer service has become more important. Since customer service is extremely vital for a competitive edge, you need to understand how to be great at it. Today I will focus on the role of technology and how it can improve your customers' experience.
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