5 Pitfalls to the definitive Customer Management Software Selection

Posted By:  Ronald Segerstrom

The choice seems almost infinite as you click on your search engine, similar to dropping a coin into the giant slot machine in Vegas. For most unsuspecting buyer the odds at hitting the triple star solution are about as small as that of the Vegas casino floor...

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The 3 Most Important Trade-Offs Faced When Selecting a Customer Service Application

Posted By:  Ferry Wolswinkel

In this blog I describe the 3 most important trade-offs you face when you are deciding on a customer service software selection. This too is usually the case for other types of enterprise software.

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The Hidden Costs of Customer Service Software PART 2

Posted By:  Ronald Segerstrom

In part 1 five of the hidden costs in purchasing a new customer service application were unraveled and solutions were suggested. In this blog we will look at the final six.

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How Technology Helps You to be Great at Customer Service

Posted By:  Ferry Wolswinkel

Over the last couple of years, customer service has become more important. Since customer service is extremely vital for a competitive edge, you need to understand how to be great at it. Today I will focus on the role of technology and how it can improve your customers' experience.

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The Hidden Costs of Customer Service Software

Posted By:  Ronald Segerstrom

Endless worry and stress are on the menu for IT executives and Managers over the decision to purchase software. This blog will focus on the evident and not-so evident cost of ownership when Customer Service and Customer Interaction Management Software are being considered.

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